Why have I not heard of you before? Lots of people ask this! We don't advertise much - a big proportion of our business comes through referrals from satisfied customers, and we like it that way. It means we can spend more time focusing on delivering great service, and less time on deciding where we should advertise. Please bear this in mind when you use us - the success of our business relies on word-of-mouth, so do pass on the word if you are happy with our service.
How much does your service cost? Depending upon your location my rates are £40 for the first hour, then £30 per hour thereafter. I have a daily rate for larger jobs.
Does this include materials? No - materials are charged separatly. Most customers use us purely as a labour service, but we are happy to fetch particular parts for you if needed.
Do you do free estimates?Generally, we can give you a good idea over the telephone of how long a job is likely to take. You can then book someone in, and when they arrive they will confirm or revise the estimate based on what they find at the job. If it is clearly going to take a lot longer than expected, and you decide not to go ahead, we won't charge you anything. If you are happy to go ahead then our handyman will do the job there and then. For larger jobs, like fitting a new bathroom, we would usually make a separate visit first to give you an estimate.
Are you insured ? Yes, we carry £2m of public liability insurance.
How quickly can you come out? We are not really an emergency service - most of the work we do is booked in a couple of days in advance. We can often squeeze jobs in on the same day as they are booked, though, so it is worth calling to check availability.
Do you offer a 24hr service? No - usual hours are 9am to 6pm Monday to Friday. We can do jobs in the evening or on Saturdays for a small premium.
Do you have any CORGI registered engineers? No. We employ general handymen, who can all do a wide range of jobs, but we are not CORGI registered, so we don't do any work with gas.
Will I have to wait in all day for your handyman to show up? No - we give specific one hour slots in which we aim to arrive. We are nearly always bang on time, but sometimes (particularly towards the end of the day) we might be a little late. But we will always call you well in advance to let you know our revised estimated arrival time. Also, if you don't want to take time off work, we can collect your keys from your workplace, do the work and then return your keys to you later in the day. There is a small extra fee of £15 for this.
How big a job can you take on? The jobs we do generally range from 30 minutes to a day. We do sometimes do much larger jobs lasting several days, (e.g. taking care of a long 'snagging' list for a customer has just had builders in) For anything lasting longer than about 5 days, you are better off using a specialist tradesman, whether this be a decorator or a builder or whatever.
What areas do you cover ? We currently only operate in Berkshire.
How can I pay? We accept cash or cheque only.
Do you do office work? Yes, certainly. Many companies use us to take care of their everyday maintenance requirements. There is no formal account-opening procedure, just call us we will send someone round and then bill you afterwards. All we ask is that invoices are paid within 30 days. If you require a regular visit (e.g. once a week) then we can set that up too.